After filling out a form to start the refund process with the cruise line, I learned it would take up to 30 days to receive a refund. You should receive a refund within 30 days of submitting your request. Hello, I just received a letter that my May 22 cruise is cancelled. . Help your claim reach us quickly by giving some more details: Was this answer helpful? World news - AU - NCL cancellation policy: Can I get a refund for my Norwegian flight? Meanwhile NCL brands say that refunds will be returned to the original form of payment 90 days after the request for refund. He stated he did not have access to see that information. Cool Cruiser; Members; 151 posts; August 14, 2013; Massachusetts #1 Share; Posted May 1. These cookies are a combination of our own and third-parties’ to gather information about usage and preferences. s. The Centers for Disease Control and Prevention has allowed a no-sail order to expire and has issued a conditional sailing framework that all ships must adhere to in order to resume sailing. To request a refund instead of the 125% Future Cruise Credit, click here. I need help!” The problem was that she had no … For Azamara’s full policy regarding COVID-19, click here. Email * Required Your Feedback * Required. When NCL cancelled the cruise in early April 2020, it prohibited my requesting a refund until April 13, 2020. The refund request form applies for cruise departure dates up until May 14, 2020. I completed that online refund request on that date. Due to recent public health events that have halted cruise operations and heightened concerns about travel, Norwegian has voluntarily suspended operations. Apparently not. I submitted a refund on April 13 per their guidelines for my family trip (3 reservations) for 100% refund. “I didn’t cancel this cruise,” Prendergast insisted. SPONSORED Settle in for a luxury voyage as you sail from Sydney to Singapore on board Cunard’s elegant Queen Elizabeth . I never asked for Peace Of Mind and Future Cruise Credit. So why did NCL refuse her refund request? I plan on filling out the refund form … As another data point for you and others, I requested a refund from NCL on April 15 and received my refund … Instead, they will give you a form and tell you that you can request a refund once your cruise is actually over.This was mind blowing to me...not to be able to adjust your tips while your cruise is … Received email from NCL yesterday, June 30, notifying me that my refund had been processed back to my CC. Please note that we can only send the refund back to the debit/credit card and/or bank account from which the payment was originally made. NOTICE: You cannot do this while aboard your cruise! At that time, the NCL Representative stated it would take 24 hours for my entire refund to be processed. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. Cruise was cancelled by NCL, requested refund on first day the option was available for our sailing date, May 7. She assured me that refund form was processed successfully and I have to be patient and wait 90 days. She was booked on an 10 day NCL cruise on the Escape departing Nov 25th. Through NCL… If no choice is made by Dec. 31, 2020, a 100 percent refund will be given. She had already tried unsuccessfully to escalate her request and find anyone at NCL or iCruise who could help with her refund. I did get a “boiler plate” response to an online complaint yesterday to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable. Apply for a refund. blueflower1968. "The need for a form came after her cancellation." I know they said 90 days, but I was wondering if anyone got money from NCL for NCL cancelled cruises. To request a refund you need to: cancel your ticket online via My Travels up to 30 minutes before departure ; send us an original medical certificate from your doctor specifying the nature of your illness for the relevant travel date(s) send us documentation of your family relationship (if applicable) Once we receive these documents, we'll transfer the refund to the … With the NCL Memorial Day Flash Sale going on now, we rebooked a similar 7-Day Epic Southern Caribbean in March 2021, got an additional 20% off our fare, and $600 OBC. All this without any Communication from NCL. Celebrity. Suspended Sailings – Request to Keep My Future Cruise Credits This form can only be used if you are removing the request for a refund for all individuals on a reservation. I told him I sent form requesting a refund, not the credit. On Wednesday, I received … How to Cancel an Azamara Cruise. Anyhow else request for a cruise refund? NCL Refund Policy. I have been working with a supervisor at NCL, however, she tells me she cannot get any information or response to her inquiries. What would you like us to refund? It seems straightforward to me, that my mother was to be a passenger on the cruise and her death occurred during the sailing period we should receive a refund. I cannot request a refund for my June cruise until later this week but still have not received my refund for my April cruise. For all cruises through June 30, 2021, you can cancel up to 2 months before your sailing and receive a full refund under NCL's cancellation policy. So far, only cruises until 4/11/20 are canceled. I was not able to request a refund until April 13th but there was a group before my group that requested earlier than April 13th. For canceled sailings, most companies currently have a refund request form handy on their website. Several major lines now will let you cancel a cruise just a day or two before departure for a full refund in the form of a future cruise credit. Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022. Request a 100% refund to the original form of payment. Our client's cruise was canceled in March due to Covid-19, we filled out the online request form in order to obtain a refund for the canceled sailing, but never received confirmation of form submission. She was diagnosed as with terminal cancer on November 7th - 19 days before departing on a fully paid NCL cruise … Norwegian Cruise Line requires that anyone who prefers a refund must request the refund online using the NCL request form. Please note that by completing this form, you keep the following: Future Cruise Credits equal to the amount paid applied to your reservation; Bonus Future Cruise Credits The refund request form must be submitted no later than April 27, 2020. Click here to fill out the request form. Celebrity Cruises has pushed back its restart date through February 28, 2021, with South America voyages canceled through April 7, 2021. NCL cancellation email received on 3/30 Completed and submitted refund request form on 4/13. NCL refund confirmation NCL refund confirmation . I called NCL to make sure they received it and that it was done properly. Passengers can also fill out an online form to request a refund to the original form of payment instead of a future cruise credit. from March 22- April 1, 2020. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. Please note that if you had booked one of these now canceled cruises using FCC from a previously canceled cruise, you have the option to request a refund for 100% of the monies you originally paid, or again receive a 125% FCC worth an additional 25% on top of … Received 49 emails (literally) from them confirming my request. She did exactly as the email instructed and requested a refund for the cruise that NCL had just canceled. We never got any reply and re-sent our refund request through our travel agency. When I didn’t see the refund after a … Just received call from NCL stating received my credit request and wanted to know if I wanted to book cruise. If your cruise is cancelled by NCL, you will get a cash refund. I need my $5,587 refund! I checked my NCL account today, and saw that I had a credit instead. I cannot request a refund for my June cruise until later this week but still … Posted May 1. blueflower1968. Answers … Norwegian Cruise Line reserves the right to modify the policy at any time. Request a refund. I canceled our refund request with NCL for our canceled Epic Southern Caribbean Cruise out of San Juan, P.R. Yes No . 2 months ago. Thirteen days after canceling, she put in a refund request and was told she was not eligible for a refund … I sent a letter to the President of NCL, which he received on 7/2/20, and I still have no response as of today (7/13/20.) Recommended Posts. To improve your experience on our websites, we use cookies. I am really concerned. Refund request To request a refund, please give your personal details below, and tell us how you made your original payment. I asked him if he received my request for refund, not credit. I only asked to find out if … On March 23 NCL Refund form became available and I asked her to submit it. Decided to take the 125% FCC. This is becoming criminal. A refund request form will be made available on the company's website on March 23. When Prendergast’s request for help landed in my inbox, she was desperate. If yours is in May then you will have to wait until they officially cancel your cruise. Royal Caribbean is offering passengers a full refund for cruises during the affected period. That’s a huge change from normal policies. If you would prefer a 100% cash refund on the monies you have paid, please complete the refund request form below. If you are like me, you went aboard your cruise thinking you could adjust your service charges while on your cruise. If you'd like a refund, Norwegian will allow you to cancel your sailing and request one, but just how close to the sailing date you're permitted to do so depends on when your voyage is scheduled to begin. This request must be made before May 31, 2021. Received generic email confirmation. I told my PCC I had requested the refund, not the FCC, … VTG agent was furloughed for 2 months. Is anyone else having this issue? At many lines, you’ll normally lose at least part of your money if you cancel a cruise within 90 days of departure. VTG manager also confirmed that I get 100% refund. Strange that they do seem to refund cancelled cruises scheduled after 13 march, but not the one we … By blueflower1968, May 1 in Norwegian Cruise Line. Carnival … If your original payment method is no longer available, please use the relevant section below to tell us. Water packaged credited to CC on 6/3 with transaction date of 5/29 FCC removed from NCL account on 6/17 I received the email stating it will take 90 days. I want to cruise soon, but NCL is making me nervous with the slow response to refunds. For cruises canceled by the cruise line due to the … Normally, if you cancel within a few weeks of sailing, you’ll lose all … Your rating has been submitted; please tell us how we can make this answer more useful. Wasn't confident on NCL honoring refund request, so I disputed charge with Chase on 5/12. I may not make my final payment for my … “But I’m being charged a $5,587 penalty. Share Followers 1. Update, 11/13/2020: On October 31, the United States did. Requests can be made anytime between now and December 31, 2020. Within minutes of receiving the cruise cancellation notice, Ramirez had dialed that number. What to do if you want a refund not a future cruise credit. Suddenly, on 30 june,an amount was refunded on our credit card, which equals about 25% of the amount we paid, instead of the 100% refund they offered. Your details Full … If your recent trip with us didn't go to plan, let’s figure out what we can now do to help. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. - . During the affected period as you sail from Sydney to Singapore on Cunard. 28, 2021, with South America voyages canceled through April 7 2021... 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