A service technician must carefully evaluate the pumps and circuit board before allowing the spa to run again. Registered in Cardiff no. As a responsible adult, always check the control panel display for errors and verify safe water temperature before using a spa, and before allowing children to use a spa. Clean and Condition Spa Cover per Manufacturers Instructions. Then continue on to the next pump. In order for the Spa Water Overheat Error Message to Automatically Reset and Clear, the Spa Water Must Cool to below 108°F (42.2°C). Welcome to the Hot Tub Works Spa & Hot Tub Error Code troubleshooting page, a Q&A on spa display messages. Press any "Cool", "Warm", or "Temp" Button to Exit Priming Mode. Appears Every 180 Days*. When the hot tub is placed into the ON position the water is heated to a temperature optimal for relaxation, and in the OFF position the hot tub’s heater, pump, and jets essentially have no power. The heating will only come on during the filtration cycles, which means that the water temperature will dip slightly outside those times. Press "Mode" Button to Clear Message. (It's 2 minutes on the VS/GS, and 2 minutes on EL/GL versions earlier than 21.) We will be back soon. You want it in Standard mode, so press the temp button and the light button within 3 seconds of one another and it will sequence to the next mode, repeat till you are in Standard mode. 1630491. If after two minutes you cannot verify that water from the circ pump is flowing because the water motion from pump 1 obscures it, press the Jets 1 button again until all pumps turn off. A service technician must carefully evaluate the pumps and circuit board before allowing the spa to run again. Under NO circumstances should a pump be allowed to run without priming beyond the end of the 4 minute Priming Mode. Remove, Clean, and Reinstall Spa Filter Cartridge per Manufacturers Instructions. With a pH Sensor Installed in the System, the pH Level is Above 7.8 and needs to be Corrected. The "Jets 1" Button has been Pressed while in the Standby Mode, and Pump 1 has been turned ON to Help Drain the Spa. The Water Temperature will probably drop ACC (Applied Computer Controls)Systems for Spas or Hot Tubs: CoLd well as the Hi Limit sensor installed in the heater assembly, one at each end. If there is Now an Error Message, select Message Other than CrC or CHKSUM FAIL below. The "EC" stands for Economy mode, which in this mode does not allow the heater to heat up all the way. If the Ecn or Ec Message is ON Solid (Not Flashing) on the Display, the Spa is Operating in the Economy Heating Mode, but there is No current water temperature because … If the GFCI does not trip for some reason, the gFI fault will appear and the HOt flag will be set. The Balboa spa pack has detected this fault 5 times in the last 24 hours or less, and the heater is now disabled.This fault has typically occurred as a result of not enough water flow through the heater to carry the hot water away from the heating element. Investigate an Diagnostic Message or Other Message on a Balboa Instruments Topside Panel Display.. Continue All Reminder Messages can be Disabled through the Topside Panel Users Menu. Press Any Button to Reset and Clear the Error Message. If there is Now an Error Message, select Message Other than rtC or RTC FAILURE below. Select "Message Other than CrC or CHKSUM FAIL" Below. Press "Mode" Button to Clear Message. If the spa is configured with the GFCI Trip Feature disabled or the system is not capable of the feature (GL Systems) the spa will not be able to shut itself down via a GFCI trip. The spa has shut down. One of the sensors has detected that the spa water is 110°F. All Automatic Functions Remain OFF during this time. Sleep Mode. Try Turning the Power OFF and back ON again, or Continue for a Detailed Test Procedure. 102°T °F or °C is replaced by °TThe spa unit’s control system is operating in Test Mode. Press Any Button other than "Jets 1" to Exit Drain Mode and Standby Mode, and Return to Normal Operation. * Note: The Balboa Default Interval is 180 Days, but some Spa Brands or Models may be Different. (High speed should be used for priming.). Note: The GFCI Test Feature should only be Enabled in the United States and Canada. You may recognise your keypad from the links above, or you may see the letters GS or GL on the control box inside the cabinet of your spa. This is Not an Error Message. © 2021 Catalina Spas. If spa does not reset, shut off the power to the spa and call customer service. The Water Temperature is Always maintained within 1°F (.5°C) of Set Temperature. Contact your Dealer or Service Organization. Once a properly installed GFCI is detected and trips at the exact moment determined by the system, the spa considers the test passed. The "Jets" Button has been Pressed While the Spa is Operating in the Economy Heating Mode, and the System has Temporarily Switched to the Standard Mode. One of the Water Temp Sensors has detected 118°F (47.8°C) In the Heater and Spa Functions are Disabled. Add pH Decreaser according to Manufacturers Instructions. During Heating, this message indicates a Possible Low Flow Condition. If the SnS or Sn Message is Blinking or Flashing OFF and ON without showing Water Temperature, it is a Verified Sensors Out of Sync Message. Also, on the VS/GS Models, Freeze Protect Mode overrides Priming Mode, and All pumps will be on in Freeze Protect Mode. Here are the common spa panel messages that you will encounter with your spa panel. Do not let the pumps run for a total of more than 2 minutes if they haven't primed by then. Remove the spa cover and allow water to cool. If the SLP or SL Message is Alternating with the Water Temperature on the Display, the Spa is Operating in the Sleep Heating Mode. Time to "Change Mineral Cartridge Reminder" (rCA). With an ORP Sensor Installed in the System, the Sanitizer Level is Below 740 and needs to be Corrected. Note: The HOt message indicates the spa WAS in an extremely serious condition before power was shut off to the spa. If there is Now a "rtC" or "RTC FAILURE" Real Time Clock Error Message, contact your Dealer or Service Organization. Verify that the spa has been properly installed in conjunction with a GFCI. Placement varies from spa to spa, but in any case it will be located along the same side of the hot tub as the main control panel. The Water Temperature is sampled Only during Programmed Filter Cycles. On the subsequent power-ups, the GFCI test is skipped because the proper flag has been set in the software. For more information, see the keypad documentation in the links below. Note: The Balboa Default is to have this Message Disabled. Try Turning the Power OFF and back ON again, or contact your Dealer or Service Organization. If after repeated attempts (hours apart) you still cannot get all pumps to prime, consult a qualified spa technician. Check for Water Level, Flow Restrictions, Closed Valves, Air Bubbles, and Pump Prime, or contact your Dealer or Service Organization. Hot tub settings will be preserved. Observe the panel display as you do this. * Beyond Zones, Northern Territories and … If the Error Repeats, Retest the "CFE" or "CONFIG ERROR" Configuration Error or Call Balboa Technical Service for Assistance. "Sensor A" (SnA or SA) is Not Operating Correctly. 44°F (6.7°C) or Lower has been Detected at the Lowest Temp Sensor, or the Aux Freeze Switch has Closed, and All Pumps and Blower are Activated. All Pumps and Blower are ON for at least 4 Minutes After Temp is 45°F (7.2°C) or Above at the Sensors, or when the Aux Freeze Switch Opens. when the "ec" code comes on then it loses temperature. If the G.F.C.I. Pumps and Blower can be turned ON and OFF to Remove any Air from the Heater. Keypads without a "Mode" button.Press "Temp", then "Light" to switch to the next mode. The "HFL", "HL", or "HTR FLOW LOW" Fault has occurred 5 times in the Last 24 Hours or Less, and Heating has been Disabled. The idea is that, if anything in the file changes, the checksum will change and Result in a CrC Error. There is a Verified "Sensors out of Sync" (SnS or Sn) with Each Other Condition. A reference guide showing commonly used Balboa panels, what systems they work with, and their operating manuals. A Heater Overheat Condition that generates an "OHH" Error Message is Most Likely the result of a Low Flow Condition. Economy mode heats the spa to the set temperature only during filter cycles. A Pump appears to have been stuck ON before a GFCI trip, causing an extreme overheat. If water is flowing from the circ pump outlet, proceed to test all the other pumps. If there is No Error Message, Select "No Error Message" Below. If there is Now a Message Other than a "CrC" or "CHKSUM FAIL" Error Message, that Message will Now have to be Diagnosed. At Power-Up, the System has Failed the Program Checksum Test. (St) Standard, (Ec) Economy and (Sl) Sleep. All Reminder Messages can be Disabled through the Topside Panel Users Menu. You Must Press Any Button … OHH, HH, or HTR TEMP LMT SERVICE REQD Message. Pool and Hot Tub Depot and the Pool and Hot Tub Depot Logo are registered trade-marks. With a pH Sensor Installed in the System, the pH Level is Below 7.2 and needs to be Corrected. If a given pump has two speeds, press its Jets button a second time to set it to high speed. Priming Mode lasts 4 minutes, but you can exit it earlier by pressing any Temp button. Select "Message Other than PSt or PERSIST FAIL" Below. Help is on the way! There is a "Configuration Error" (CFE) in the Dip Switches or Configuration Settings. This mode is useful if you are away from home for a while. In Priming Mode, Nothing turns on Automatically*. Check for Water Level, Flow Restrictions, Closed Valves, Air Bubbles, and Pump Prime, or contact your Dealer or Service Organization. How do you change between modes?The procedure for switching from one mode to another is different depending on the type of keypad installed on your hot tub. Refer to NEC (National Electrical Code), 2005 Edition, Article 680 for more information. With the Heat Related Pump Running, wait at Least 2 Minutes for the Correct Actual Water Temperature to be Displayed. After the Problem has been Resolved, you Must Press Any Button to Reset and Restart Heater Start Up. Press "Mode" Button to Clear Message. Contact your Dealer or Service Organization to check the Switch Numbers or Setting Values Displayed, and Correct as Necessary to Match the Equipment in the Spa System, or Continue for a Detailed Test Procedure. Keypads with a mode button, connected to a GL-series boxPress "Mode", then "Cool" to select the right mode, then "Mode" again to save the new setting.For ML900, ML700, ML550 and ML551 keypads. If the spa water reaches a temperature of 110 degrees F, a "Stuck Relay Timer" will begin to count from 0 hours, while the system monitors water temperature over time. The spa has determined that a GFCI is NOT properly installed in the circuit providing power to the spa, because an attempt was made to trip the GFCI and the expected power shut-down did not occur. The System will stay in the Standard Mode for 1 Hour unless the "Mode/Prog" Button is Pressed on a Panel with a "Mode/Prog" Button, or the "Temp" Followed by "Light" Buttons are Pressed on a Panel Without a "Mode/Prog" Button, to return to Economy Mode. Water temp 20ºF … Some Spa Brands or Models may have this Message Enabled, and the Interval between these Messages will be whatever the Spa Manufacturer has selected. This is an Operational Message, Not an Error Indication. Remove the Spa Cover and allow Sanitizer to Dissipate, or do a Partial Water Change. So before pressing any buttons, verify that water is flowing from the circ pump outlet. If there is No Error Message, Select "No Error Message" Below. If it's not flowing after two minutes, turn the power off and let the spa rest for a few hours, then repeat. You cannot cycle the circ pump once you've exited Priming Mode, so go back to the previous step to try to prime it. * Note: The Balboa Default Interval is 365 Days, but some Spa Brands or Models may be Different. If there is Now a "PSt" or "PERSIST FAIL" Persistent Memory Error Message, contact your Dealer or Service Organization. Then press Temp once to exit Priming Mode. At Power-Up, part or all of the System Board Persistent Memory could Not be Read. (Displays when first powered up after refill) Cool condition. Snb, Sb, or SENSOR B SERVICE REQD Message. Note: The circ pump turns on by itself (without you needing to press a button). Economie (Ecn, Eco, Ec) Economy mode can be useful if you don't use your hot tub very often, or to take advantage of cheaper electricity at certain times … If Not, Continue to Next Step. If the Ecn or Ec Message is ON Solid (Not Flashing) on the Display, the Spa is Operating in the Economy Heating Mode, but there is No current water temperature because the Spa is between Filter Cycles. CODE: ERROR CODE DESCRIPTION * * * Flow/pressure switch either open or closed * * * High limit switch is faulty - - - , - - - Water dangerously hot, electronic fault, system shut down Appears Every 90 Days*. SP2 8PU. Test and Reset the G.F.C.I. All Reminder Messages can be Disabled through the Topside Panel Users Menu. Note: If you do Not have a pH Sensor installed in the Spa System, you should Never get this Message. Priming Mode has been Exited and the Pump has Not yet run for 1 or 2 Minutes (depending on Model) to Sample Actual Water Temperature. The Sensor Connected to the "Sens.B" Connector on the System Board may have failed and Spa Functions are Disabled. You can skip Priming Mode if you're restarting the spa for some other reason (without the water having been drained since the last time the spa functioned properly). no longer trips, then you have correctly identified the problem. Select "Message Other than rtC or RTC FAILURE" Below. The Sensor Connected to the "Sens.A" Connector on the System Board may have failed and Spa Functions are Disabled. SEE DETAILED PRIMING INSTRUCTIONS FOR ADDITIONAL INFORMATION. This information is being provided for information purposes only. In this condition, the water temperature is most likely dangerously hot! It may be possible for the stuck relay to free itself after the power cycle, but the spa cannot clear the the HOt message without starting up in Test Mode first. Before you call out a Balboa service technician, though, try to do some troubleshooting with your Balboa hot tub parts. Drain and Refill the Spa Water per Manufacturers Instructions. With the the Pump ON, prior to Heater ON, the Sensors differ by more than 2°F (1.0°C), indicating one or both Sensors are several degrees off. Note: The below images refer to a Toronto Spa for the location of the control system. We are currently closed for restructuring. the spa/hot tub and in line of sight from the equipment compart-ment. Press "Mode" Button to Clear Message. These are common questions asked by … Keypads with a mode button, connected to a GS-series boxPress "Warm" or "Cool", then "Mode"This works on VL600S, VL700S, VL701S, VL702S VL801D and V802D. Need more assistance with hot tub troubleshooting? Clean and Condition Wood per Manufacturers Instructions. If the Heater is Not Cool Enough to Safely Service, allow the Heater to Cool before Continuing Testing. If you do not see water flowing from the circ pump outlet, IMMEDIATELY turn off power to the spa (as an attempt at heating will occur within a minute of the circ pump attempting to start). One sensor has detected 118° F at heater. Press "Mode" Button to Clear Message. After the Problem has been Resolved, you Must Press Any Button to Reset and Restart Heater Start Up. - Verify that both pump 1 and the circ pump are running and that water is flowing out of both their outlets into the spa. Note: If you do Not have an ORP Sensor installed in the Spa System, you should Never get this Message. Press "Mode" Button to Clear Message. Press "Mode" Button to Clear Message. The "Persistent" (PSt) Memory Cannot be Read. VAT number 711759043. A while ago hot tub manufacturers realized that some setting in between ON and OFF would be helpful … The Real Time Clock keeps the Current Time of Day. Find those problems, and then … All Reminder Messages can be Disabled through the Topside Panel Users Menu. To learn more about them so you’re better able to troubleshoot your hot tub, keep a list of them near your spa. Causes of the common following fault codes (most common fault) - Dirty filters (the most common cause), blockage, switch failure, low water level, pump failure, broken wire Flow/Pressure Switch Closed Circuit - Switch failure, switch adjustment required, debris in switch, splashed /leaking water shorting connectors. Try Turning the Power OFF and back ON again, or contact your Dealer or Service Organization. Press any Button except "Jets 1" to Exit and Return to Normal Operation. Between Filter Cycles, while in the Economy or Sleep Heating Modes, the Pump has not turned ON and the Last Water Temperature is not Current. DO NOT ENTER THE WATER. There is a Verified "Dry" (drY or dY) Condition in the Heater. If not, we suggest to try both approaches and to see which one is working! Other Heating Modes are Economy, Standard in Economy, and Sleep Modes. 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