Tag: customer service specialist intellicare. Anonymity is maintained when you visit our websites at www.intellicare.com.ph. Phone: 1-888-946-8355; Email: customerservice@intellicorp.net : 239 791 408 // E-Mail: info@intellicare.pt There are 60+ professionals named "Jill La", who use LinkedIn to exchange information, ideas, and opportunities. Are Intellicare’s Hospital Coordinators/Assistant Coordinators available 24 hours a day? Use of the card after separation from the company is an illegal transaction and the member will be billed for any medical availment incurred after resignation/separation from the company. If the physician does not agree to the rate, you will be asked to pay the cost of their professional fee first then file for reimbursement based on the Intellicare Relative Value Scale (RVS). The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). Recordings can be extracted by telephone number, date of call, campaign or by customer service … Intellicare Hotline #s: (02) 789-4000 or (02) 902-3400. 10. access and updating customer information If you wish to review or update patient information about you held by HPD, you may approach any of our Customer Service personnel at the Customer Service counter at any of our branches or you may send an e-mail request to customerservice@hi-precision.com.ph . Where Patients are Partners. You should surrender your card prior to resignation as this is a requirement of the clearance process. Reviews from Intellicare (Asalus Corporation) employees about working as a Customer Service Representative at Intellicare (Asalus Corporation). Intellicare’s Customer Service Representative will provide instructions on … It foresees to be the forefront of the healthcare industry in the future. This policy is in accordance with the guidelines set by the Philippine Neurological Association. 15. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. Categories Uncategorised Uncategorised Can I have my personal doctor/dentist affiliated by Intellicare? intellicare online consultation 2020 / Date 02 Dec 2020. 8. “The modern GEPS project was awarded to the joint venture between Nextix and Nextenders last December 29, 2017. Address: 1515 Hancock Street #203 Quincy, Massachusetts 02169 Email: careteam@intelycare.com Phone: 1-84-INTELYCARE Business Hours: Monday – Friday, 9:00 – 5:00pm Our customer service professionals are ready to assist you via any of the following points of contact. Must have 6months CUSTOMER SERVICE for Local HMO Account (i.e. Don’t want to send us a note through the website? 3. APPLY NOW. A major element of IntelliCare business is the Service function that is responsible for providing the technical support and maintenance of installed systems. The same computation applies to emergency confinement cases in non-service areas or foreign countries (please refer to your Emergency Care benefits for the percentage and maximum amount of reimbursement). If I am in an accredited hospital and want to use the services of my personal doctor who is not affiliated, can I have the medical services reimbursed? Intellicare will not cover injuries resulting from causes under the general exclusions and limitations. What if the hospital has a cash basis policy for some of the procedures even if they are recommended or performed by an Intellicare-affiliated physician? What if I get into a vehicular accident – will Intellicare cover the cost of my medical expenses? You may pay for the cost of the procedure first then file for reimbursement later on. The In-House Customer Service Department is IntelliCare's way of putting into action their commitment to be thoroughly responsive. With its mission to provide more people access to healthcare services that is easily accessible, affordable and well personalized services, Intellicare’s services are not just limited to the corporate group of workers, but also to individual families. Data Privacy and Security | Corporate Governance | Privacy Policy | Anti-Money Laundering/Counter-Terrorism Financing Policy. They can send you a medical certificate if you request to. Submission of the duly accomplished Intellicare Reimbursement Form and required attachments is within 30 days from the date of hospital discharge or treatment. You should notify your HR Representative and call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 within 24 hours upon discovery of the loss. What should I do if they are unavailable? Welcome to Intellicare! Catch the latest news, information, and events, like us on facebook, Receive delightful promos, discounts and health tips, follow us on instagram, Watch our stories and infographics on Youtube. 17. You may check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website, or you may call our Customer Service Specialists through telephone numbers 8789-4000 or 7902-3400. Outpatient availment: For outpatient availment, members may call Intellicare’s Customer Service Hotline at (02) 8789-4000 or (02) 7902-3400. Posted on April 28, 2020 May 17, 2020 in Customer Service. Do I get 100% reimbursement for my emergency confinement in a non-accredited hospital? At intellicare, we exist to provide satisfactory customer experience to our clients by ensuring that they take full advantage of their devices at all times. View the profiles of professionals named "Jill La" on LinkedIn. Registered in England and Wales This includes room rate, professional fees, medicines, medical supplies, hospital procedures, and the like. If you fail to file upon hospital discharge, you will pay the amount corresponding to your Philhealth benefit and apply for reimbursement directly from the Philhealth Office afterwards. As the country’s preeminent Health Maintenance Organization, Intellicare is committed to lead, improve and pioneer a holistic approach to healthcare management. Learn about Intellicare (Asalus Corporation) culture, salaries, benefits, work-life balance, management, job security, and more. Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. Cloud Analytics & Support Simplify storage administration and maximize the uptime and e˜ciency of your Tegile storage arrays with IntelliCare, a comprehensive customer care program driven by cloud analytics and backed by storage experts. Data generated is not shared with any other party. Our wide range of products have been designed to give you the cleaning power you expect, with less packaging, less waste and, ultimately, less cost. What is the turn-around time for the submission and processing of reimbursement? 13. You must transfer to your designated room category once the room becomes available; otherwise, you will pay all incremental charges from the first day of confinement. Together, We’ll Build a New Future of Nursing. 16. 4. 7. You may pay for the cost of the procedure first then file for reimbursement later on. The Intellicare story is still a work in progress, and we want YOU to be part of it. Intellicare (Asalus Corporation) Customer Service Representative monthly salaries in the Philippines Salary estimated from 25 employee, user, and past and present job … There are also nearly 6,100 competent physicians and specialists who are affiliated to give professional medical services to the cardholders. 19. You may also speak with one of our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. Save my name, email, and website in this browser for the next time I comment. Please give all pertinent information to the Customer Service Specialist for Intellicare to be able to address your concern/s as quickly as possible. Client service hours are 8:00am-6:00pm EST Monday-Friday. Calls are recorded to ensure and maintain a high quality of service being provided to customers. email: sales@intelicare.co.uk tel: +44 (0)1777 248777 . Thank you medgate. Back Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website, or you may call our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. … Download The Medical City App! In this case, you need to submit a police report and other pertinent documents for any injuries sustained in vehicular accidents and other medico-legal cases (e.g. InteliCare Limited Bottom Woodbeck Farm Retford Nottinghamshire DN22 0PB . In the case of a non-Philhealth member, member must pay the Philhealth portion of the hospital bill prior to hospital discharge. 11. The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). Doing Customer Service Specialist the Right Way. This service uses cookies. Your email address will not be published. We have over 43,500 affiliated doctors and specialists in our nationwide network. Required fields are marked *. If one should apply in their customer service position, a graduate of any medical related course is an advantage. Issues related to this IntelyPro's professionalism, such as tardiness or poor customer service. The amount will not exactly be the same as the amount you paid in the non-accredited facility. Reimbursement shall be based on the Relative Value Scale (RVS) or pre-agreed rates for laboratory and diagnostic examinations (e.g. Service was great from the reception to the medical practitioner and to the call-back agent. If you do not wish to pay for the amount being asked for, you may transfer to another Intellicare-accredited facility that does not have a “cash basis only” policy. 1. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website. For any recommended procedures, Intellicare will cover the member immediately according to the plan benefit. Intellicare has been reported to be one of the top 5 Health Maintenance Organization in the Philippines at the present time, in terms of revenues and membership. Can I get a copy of Intellicare’s list of affiliated doctors? Here are a few more ways to contact us. Consultation, treatment, and referral for diagnostic procedures and/or confinement coming from a non-affiliated doctor are non-reimbursable. Whether you have questions about our software, need to contact customer service, want to partner with us on a project, or you’re wondering what it’s like to work at Intellicure. Customers choose us every day because of our quality equipment from global suppliers, responsive service work and competitive prices. CT scan, MRI). 438 talking about this. Submit. Happy customer here. " Whatever your reason may be, … Doing Customer Service Specialist the Right Way. Posted on April 28, 2020 May 17, 2020 in Customer Service. Occupy a lower room category and pay no incremental charges. More Contact Information. × Our websites are not configured to gather any information from your computer. 12. This service uses cookies. IntelyCare simplifies the staffing and scheduling process to match qualified Nursing Professionals with shifts at post-acute, long-term care, and skilled nursing healthcare facilities. You may e-mail Intellicare at amd.info@intellicare.net.ph or make an incident report and submit this to your HR Representative. Intellicare: Your Intelligent Health Choice Asalus Corporation, a wholly-owned Filipino company, was registered primarily as a Health Maintenance Organization (HMO) in November of 1995. They, however, will not be directly responsible for the actual filing. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. Intellicare will exert all its effort to negotiate for the Intellicare rate to be charged once the member is referred to a non-affiliated specialist. You may also call Intellicare’s Customer Service for assistance at (02) 789-4000 or (02) 902-3400. IntelliCare is the Premier Company to provide Extended Warranty services to smartphone users in Ghana. Receive delightful promos, discounts and health tips, Anti-Money Laundering/Counter-Terrorism Financing Policy. In this case, you may choose one of the following options: Note: Provision on involuntary upgrading of room category may vary according to the plan of the member. What should I do if I want to give feedback or report any concerns? Modern Healthcare The Intellicare Advantage We focus on improving the numbers that track your health and drive down the cost of quality healthcare. INTELLICARE DELIGHTS Diversey IntelliCare Manual Dispenser Black: Amazon.co.uk: Business, Industry & Science Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so … Find the one that’s best for you. Data generated is not shared with any other party. The professional fees of Neurologists at the moment are on a “cash basis” policy for all HMO members. Who Are We? Customer Healthcare Specialist Date: 2021-02-08 (New) Job Description: Medicare, Intellicare, Maxicare, PhilCare etc,). shooting, stabbing, mauling) subject for evaluation. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. As a *Customer Service Representative*. Address: Ladeira da Paula, nº6 – Murteira, 3040-574 Antanhol – Coimbra // Phone no. If I resign from my company, can I still use my Intellicare Card? 6. During confinement, if I want to occupy a room category higher than what is stated in my plan, may I do so? There are over 350 respectable medical facilities that are affiliated with this health care provider, comprised of private and tertiary level hospitals, clinics and diagnostic centers. As the recognized HMO of first choice, Intellicare commits that its activities and objectives will constantly go along with excellent ethical and performance standards, directed by its principles of integrity, fairness, honesty, hard work and enduring sense of humanity. This IntelyPro was employed here before Select this option if this IntelyPro was part of your internal staff in the past. Moreover, the customer service specialists are also expected to maintain professionalism and positive service image in the face of various scenarios. Intellicare will reach out to the member then proceed with the issuance of LOA. Today, it has developed to be the fastest growing company in the healthcare industry. Intellicare continually updates its list of affiliated doctors, thus it is advisable for you to check the list of Intellicare-affiliated doctors, their schedule, and their contact details in the PROVIDERS page of the Intellicare website, or you may call our Customer Service Specialists through telephone numbers (02) 789-4000 or (02) 902-3400. The member’s healthcare benefit is co-terminus with their stay with the company. (adsbygoogle = window.adsbygoogle || []).push({}); Your email address will not be published. Customer Service For more efficient service, Intellicare has opened its customer service hotline to offer its members and cardholders with 24/7 assistance. Due to the front-line nature of this job, customer service specialists’ words and actions play an out sized role in how the public perceives the brand or the company. (02) 8789-4000 | (02) 7902-3400. Any and all illnesses proven to be related to or is a complication of a certain illness shall share the same Maximum Benefit Limit (MBL). Why do I need to pay for the professional fees of accredited Neurologists? You may coordinate with your company’s HR Representative during your confinement period to secure a signed Philhealth Claim Form 1, Philhealth contributions and Member’s Data Record (MDR) as well as a Philhealth Claim Form 2 to be signed by your attending physician prior to hospital discharge. Reimbursement shall be based on the Relative Value Scale (RVS) or pre-agreed rates for laboratory and diagnostic examinations (e.g. 2. To facilitate this we provide a 24-hour 365 days per year ‘out-of hours’ engineering support rota that ensures a responsive service capable of exceeding contracted response times. What do I do if, during the time of my admission, all the rooms under my room category are occupied? Intellicare Inpatient or emergency availment: The hospital will inform Intellicare of the member’s inpatient or emergency availment; Intellicare will reach out to the member then proceed with the issuance of LOA. Contact. You may pay for the cost of professional fees first then file for reimbursement based on Intellicare’s Relative Value Scale (RVS). What happens if I fail to file? The doctor may only be affiliated if he/she passes Intellicare’s evaluation and if he/she agrees to the payment terms and conditions of the contract. See a care provider, schedule an appointment, access your medical records, and more using The Medical City App. 426 talking about this. Normal business hours are 8:30am-5:30pm EST Monday-Friday. IntelliCare is the Premier Company to provide Extended Warranty services to smartphone users in Ghana. The doctor/dentist will be asked to submit necessary requirements to Intellicare and will be evaluated by the company’s Medical Relations Department (MRD) if they are qualified to be part of Intellicare’s network. For urgent matters, you may call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 for immediate assistance. Intellicare’s corporate headquarters is located at the 7th floor, FELIZA Building, Rufino Street, Legaspi Village, Makati City, Phillippines. Yes, you may occupy a room category higher than what is entitled to you. The same charges may also apply if you are admitted in a hospital that does not provide or does not allow confinement of non-private patients in the room category corresponding to your plan. Please give all pertinent information to the Customer Service Specialist for Intellicare to be able to address your concern/s as quickly as possible. 440 talking about this. For more information, see our Privacy Policy. CT scan, MRI). Intellicare Patient Relation Officers (PROs) will provide assistance in reminding you to submit the said forms. Intellicare will process the request within 30 days upon receipt of the complete documents. I got a proper consultation, an e-prescription (sent to my email).. COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Product Catalog. 14. What should I do if I am asked to pay for medical services which I know are covered? One should also have basic customer service and orientation skills and possesses good communication and analytical skills. #1 Resource Hub in the Call Center Industry. Asalus Corporation, or more popularly known as Intellicare, the brand name of its healthcare business, was established in 1995 to help group of companies provide the healthcare needs of their employees. For urgent concerns, please call our Customer Service at 8789-4000 for immediate response. You need to submit an Affidavit of Loss to Intellicare and will be charged Php 100 for the replacement of the card. What if my illness/condition developed certain complications – will these illnesses have a separate Maximum Benefit Limit? Intellicare’s cardholders have the advantage to go directly to any accredited health care facility and take advantage of the numerous medical services for free, since it is a hospital-based health care provider. If you were treated in a non-accredited hospital for a medical emergency, Intellicare will reimburse your medical expenses based on the Relative Value Scale (RVS) or the rates Intellicare has agreed on with its accredited providers. The customer care specialists will attend to the customer’s different needs and provide reliable and timely information in each transaction done over the phone (call-based transactions). COVID-19: Intellicare and PhilHealth Coverage The enhanced community quarantine is extended until May 15, 2020 for areas with high number of reported COVID-19 cases, while areas with low to moderate number of cases will be under general community quarantine. Who Are We? OFFICE & FACTORY 1710 Bonhill Road, Mississauga, Ontario L5T1C8 PHONE 1.800.764.2392 | 905.672.0942 EMAIL info@intellicarefurniture.com info@intellicarefurniture.com You may also call Intellicare’s Customer Service Specialists to verify at (02) 789-4000 or (02) 902-3400. You may transfer to another accredited hospital if it is a non-emergency case. The In-House Customer Service Department is IntelliCare's way of putting into action their commitment to be thoroughly responsive. For urgent matters, you may call Intellicare’s Customer Service at (02) 789-4000 or (02) 902-3400 for immediate assistance. Storage administration can be a time-consuming, manual process. 2019 Hospital of the Year and Customer Service Initiative of the Year. Outpatient availment: For outpatient availment, members may call Intellicare’s Customer Service Hotline at (02) 8789-4000 or (02) 7902-3400. 9. Who is responsible for the filing of my Philhealth forms with the hospital? You may write a request for affiliation to Intellicare’s Medical Relations Department or coordinate with your HR Representative to facilitate your request. Occupy an available room one category higher than what is entitled and pay only the room and board excess. At intellicare, we exist to provide satisfactory customer experience to our clients by ensuring that they take full advantage of their devices at all times. 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